Uploaded image for project: 'Compass '
  1. Compass
  2. COMPASS-3392

Cannot connect to Atlas clusters with Compass 1.17.0-beta.5

XMLWordPrintableJSON

    • Type: Icon: Bug Bug
    • Resolution: Fixed
    • Priority: Icon: Major - P3 Major - P3
    • 1.17.0
    • Affects Version/s: 1.17.0
    • Component/s: None
    • None
    • Iteration Vol au Vent

      Hi there,

      I've downloaded Compass 1.17.0-beta.5 (Beta) but cannot get it to authenticate against a shared or dedicated Atlas cluster. The error always returned is:

      authentication fail

      Using the same connection details with 1.17.0-beta.4 (Beta) and 1.16.3 (Stable) allows me to connect fine.

      I've tried both SRV records and non-SRV records and neither work.

      Looking in my dedicated cluster's mongod logs, I do not see any indication of an authentication failure, so suspect the error being returned isn't the actual issue.

      FWIW, the shared cluster is running MongoDB 4.0.5, and the dedicated cluster is running 3.6.9.

      Please let me know if I can provide any further info.

      --Matt

            Assignee:
            durran.jordan@mongodb.com Durran Jordan
            Reporter:
            matthew.thompson@mongodb.com Matthew Thompson
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: