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  1. Compass
  2. COMPASS-7219

Compass executable 1.39.4 does not run on Windows 7

    • Type: Icon: Bug Bug
    • Resolution: Fixed
    • Priority: Icon: Minor - P4 Minor - P4
    • 1.40.0
    • Affects Version/s: None
    • Component/s: Release
    • None
    • Environment:
      OS: Microsoft Windows 7 Ultimate
      Version of OS 6.1.7601 Service Pack 1 build 7601
    • Needed
    • Hide

      Compass no longer supports Windows 7 or 8 (see comments on original ticket)

      Show
      Compass no longer supports Windows 7 or 8 (see comments on original ticket)

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      Please be sure to attach relevant logs with any sensitive data redacted.
      How to retrieve logs for: Compass; Shell

      Steps to Reproduce

      Download the installer file "(mongodb-compass-1.39.4-win32-x64)" https://www.mongodb.com/try/download/compass .

      Expected Results

      Program runs.  Note that the Platform for this download is identified as "Windows 64-bit (7+)".

      Actual Results

       

      {{An error appears. Title: MongoDBCompass.exe - Entry Point not Found
      Message: The procedure entry point DiscardVirtualMemory could not be located in the dynamic link library KERNEL32.dll}}

      Questions: 

       

      1- Please confirm if Compass is Officially supported on Windows 7 because the Download Centre link mentions 7+ in the description.

      2. If not, can we please confirm the last version that was supported on Windows 7 as the release notes does not mention it.

      3. Please confirm the last version of the Windows that supports Compass . 

      Thanks.

            Assignee:
            Unassigned Unassigned
            Reporter:
            ghulam.murtaza@mongodb.com Ghulam Murtaza
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              Created:
              Updated:
              Resolved: