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  1. Compass
  2. COMPASS-7409

Unexpected and unhelpful error message when logging in with wrong Atlas account

    • Type: Icon: Bug Bug
    • Resolution: Unresolved
    • Priority: Icon: Major - P3 Major - P3
    • None
    • Affects Version/s: None
    • Component/s: GAI
    • None
    • Environment:
      OS:
      node.js / npm versions:
      Additional info:
    • 3

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      When I log in with a different Atlas account than the one I had used in the past to access Natural language queries, I get a mysterious error.

      Please be sure to attach relevant logs with any sensitive data redacted.
      How to retrieve logs for: Compass; Shell

      Steps to Reproduce

      How could an engineer replicate the issue you’re reporting?

      Log in with an Atlas account. When the token somehow expires (not sure how to trigger that), log in with a different Atlas account.

      Expected Results

      What do you expect to happen?

      Either it just works or shows a more helpful error message.

      Actual Results

      What do you observe is happening?

      Compass shows a toast notification with a cryptic error message.

      Additional Notes

      Any additional information that may be useful to include.

            Assignee:
            Unassigned Unassigned
            Reporter:
            massimiliano.marcon@mongodb.com Massimiliano Marcon
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              Created:
              Updated: