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Type:
Task
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Resolution: Unresolved
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Priority:
Unknown
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Affects Version/s: None
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Component/s: None
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None
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Python Drivers
I encountered the following when first setting up and connecting to my new Atlas cluster. It is, no doubt, in the documentation but I failed to spot it, so others will to.
I recommend that we add something to this exception along the lines of, "See the following troubleshooting guide."
ServerSelectionTimeoutError: ac-kvywjn3-shard-00-02.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997),ac-kvywjn3-shard-00-01.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997),ac-kvywjn3-shard-00-00.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997), Timeout: 30s, Topology Description: <TopologyDescription id: 65c149a84d3d73ecce87c055, topology_type: ReplicaSetNoPrimary, servers: [<ServerDescription ('ac-kvywjn3-shard-00-00.zeatahb.mongodb.net', 27017) server_type: Unknown, rtt: None, error=AutoReconnect('ac-kvywjn3-shard-00-00.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)')>, <ServerDescription ('ac-kvywjn3-shard-00-01.zeatahb.mongodb.net', 27017) server_type: Unknown, rtt: None, error=AutoReconnect('ac-kvywjn3-shard-00-01.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)')>, <ServerDescription ('ac-kvywjn3-shard-00-02.zeatahb.mongodb.net', 27017) server_type: Unknown, rtt: None, error=AutoReconnect('ac-kvywjn3-shard-00-02.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)')>]>