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  1. Python Driver
  2. PYTHON-4199

Add link to FAQs or TLS page on common connection exception

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    • Type: Icon: Task Task
    • Resolution: Unresolved
    • Priority: Icon: Unknown Unknown
    • 4.12
    • Affects Version/s: None
    • Component/s: None
    • None
    • Python Drivers

      I encountered the following when first setting up and connecting to my new Atlas cluster. It is, no doubt, in the documentation but I failed to spot it, so others will to.

      I recommend that we add something to this exception along the lines of, "See the following troubleshooting guide." 

      ServerSelectionTimeoutError: ac-kvywjn3-shard-00-02.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997),ac-kvywjn3-shard-00-01.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997),ac-kvywjn3-shard-00-00.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997), Timeout: 30s, Topology Description: <TopologyDescription id: 65c149a84d3d73ecce87c055, topology_type: ReplicaSetNoPrimary, servers: [<ServerDescription ('ac-kvywjn3-shard-00-00.zeatahb.mongodb.net', 27017) server_type: Unknown, rtt: None, error=AutoReconnect('ac-kvywjn3-shard-00-00.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)')>, <ServerDescription ('ac-kvywjn3-shard-00-01.zeatahb.mongodb.net', 27017) server_type: Unknown, rtt: None, error=AutoReconnect('ac-kvywjn3-shard-00-01.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)')>, <ServerDescription ('ac-kvywjn3-shard-00-02.zeatahb.mongodb.net', 27017) server_type: Unknown, rtt: None, error=AutoReconnect('ac-kvywjn3-shard-00-02.zeatahb.mongodb.net:27017: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)')>]>

            Assignee:
            Unassigned Unassigned
            Reporter:
            casey.clements@mongodb.com Casey Clements
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              Created:
              Updated: