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  1. Core Server
  2. SERVER-21732

v3.0.4+ not working on Windows in virtual environment missing AVX instruction set

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    • Type: Icon: Bug Bug
    • Resolution: Done
    • Priority: Icon: Major - P3 Major - P3
    • 3.3.5
    • Affects Version/s: 3.0.4, 3.0.5, 3.0.6, 3.0.7, 3.2.0-rc5
    • Component/s: Admin, Build
    • None
    • Fully Compatible
    • ALL
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      1.)
      Install version 3.0.4-rc0 or newer
      on Windows
      in virtual environment (preferably XenServer)

      2.)
      Double click mongod.exe, mongos.exe or mongo.exe (or start from command prompt)

      Show
      1.) Install version 3.0.4-rc0 or newer on Windows in virtual environment (preferably XenServer) 2.) Double click mongod.exe, mongos.exe or mongo.exe (or start from command prompt)

      For Windows on virtual machines: When installing a fresh copy of MongoDB starting with release version 3.0.4-rc0 all mongo-executables crash without message in command prompt but with Windows telling that the program stopped working.
      Installation was done following the official documentation: https://docs.mongodb.org/manual/tutorial/install-mongodb-on-windows/

      Environments tested:
      Failing (mongod.exe and mongo.exe crash):
      XenServer-virtual machines: Windows Server 2012 R2 / Windows 10 Pro (both 64bit)
      Success (mongod.exe and mongo.exe start as expected):
      Real PCs: Windows 8.1 Pro / Windows 10 Enterprise (both 64-bit)

      MongoDB v3.0.3 starts as expected on all systems. v2.6.11 starts as expected on all systems. ("Affected Verions" lists the tested versions).
      Tested with both firewall on and off
      Tested with administrator privilleges.
      Attachment shows Windows crash report and system information for Windows Server 2012 R2 on XenServer VM.

        1. AppCrash_mongod.exe_5267b2a0942511ae78e12bcdc5a071eedf1d948d_5db368ef_05040d6f.wer
          6 kB
          Jan Scholtyssek
        2. application_log_mongodb_v3.0.4+_crash_2015-12-02.txt
          4 kB
          Jan Scholtyssek
        3. mongo_v3.0.4+_crash_screenshot_1.PNG
          20 kB
          Jan Scholtyssek
        4. mongo_v3.0.4+_crash_screenshot_2.PNG
          20 kB
          Jan Scholtyssek
        5. mongo_v3.0.4+_crash_systemInfo.PNG
          21 kB
          Jan Scholtyssek

            Assignee:
            backlog-server-platform DO NOT USE - Backlog - Platform Team
            Reporter:
            pantojasc Jan Scholtyssek
            Votes:
            1 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated:
              Resolved: