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  1. MongoDB Database Tools
  2. TOOLS-3004

support.mongodb.com is down - wrong ticket

    • Type: Icon: Bug Bug
    • Resolution: Incomplete
    • Priority: Icon: Blocker - P1 Blocker - P1
    • 3.4.25
    • Affects Version/s: None
    • Component/s: None
    • None
    • Not Needed

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      support.mongodb.com is down and customers cannot submit support tickets. They are getting redirected to maintenance page at https://s3.amazonaws.com/support-portal-static/maintenance.html

      Steps to Reproduce

      How could an engineer replicate the issue you’re reporting?

      Try to launch support.mongodb.com 

      Expected Results

      What do you expect to happen?

      support.mongodb.com should allow user to log in and submit a case

      Actual Results

      What do you observe is happening?

      Redirection to maintenance page at https://s3.amazonaws.com/support-portal-static/maintenance.html

      Additional Notes

      Any additional information that may be useful to include.

            Assignee:
            prachi.shirodkar@mongodb.com Prachi Shirodkar
            Reporter:
            prachi.shirodkar@mongodb.com Prachi Shirodkar
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              Created:
              Updated:
              Resolved: