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  1. Compass
  2. COMPASS-7283

Compass window turns white few seconds after opening

    • Type: Icon: Bug Bug
    • Resolution: Duplicate
    • Priority: Icon: Blocker - P1 Blocker - P1
    • No version
    • Affects Version/s: 1.40.2
    • Component/s: None
    • None
    • Environment:
      OS: Ubuntu amd64
      node.js / npm versions: 18.18.0 / 9.8.1
      Additional info:
    • Not Needed

      Problem Statement/Rationale

      What is going wrong? What action would you like the Engineering team to take?

      I am having problems with mongodb compass on my ubuntu laptop. I installed it but when I try to open it, it shows the normal gui for just a few seconds but then the screen turns white and I can't do anything. I noticed that when my mouse is off the compass window, the screen won't turn white but as soon as I mouse over the window, the compass screen turns white. I tried uninstalling and reinstalling but I still have the same issue. I would like if you guys could look into this issue or just respond if it is a simple fix I have to do.

      Please be sure to attach relevant logs with any sensitive data redacted.
      How to retrieve logs for: Compass; Shell

      Steps to Reproduce

      How could an engineer replicate the issue you're reporting?

      I don't think many other people are having this issue so I don't really know. I only saw one thing online on askubuntu.com where someone posted having this problem but I saw no one answer on his/her post. They described exactly the problem I was having even mentioning how it took a few seconds. His/her was also posted a day before I got my problem.

      Expected Results

      What do you expect to happen?

      I hope this is looked into.

      Actual Results

      What do you observe is happening?

      This could just be a problem with my installing something wrong or something like that.

      Additional Notes

      Any additional information that may be useful to include.

            Assignee:
            Unassigned Unassigned
            Reporter:
            julio.navarro.coder@gmail.com Julio Navarro
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              Created:
              Updated:
              Resolved: