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Type: Bug
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Resolution: Duplicate
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Priority: Major - P3
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None
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Affects Version/s: 4.4.0
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Component/s: None
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None
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Server Triage
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ALL
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OS: windows 2019 datacenter x64
Mongo version: 4.4.0
Mongo crashed because of unhandled exception and the reason is not clear from the logs.
Also don't see much info from windbg
Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Sameer\Downloads\mongod.2022-09-27T10-11-41.mdmp] User Mini Dump File: Only registers, stack and portions of memory are available Symbol search path is: srv* Executable search path is: Windows 10 Version 17763 MP (16 procs) Free x64 Product: Server, suite: TerminalServer DataCenter Edition build lab: 17763.1.amd64fre.rs5_release.180914-1434 Machine Name: Debug session time: Tue Sep 27 15:56:42.000 2022 (UTC + 5:45) System Uptime: not available Process Uptime: 0 days 5:36:54.000 ................................................ This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (1530.10dc): Unknown exception - code e0000001 (first/second chance not available) For analysis of this file, run !analyze -v ntdll!NtGetContextThread+0x14: 00007ff8`132c1764 c3 ret 0:023> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** WARNING: Unable to verify timestamp for mongod.exe KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 390 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 7497 Key : Analysis.IO.Other.Mb Value: 9 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 16 Key : Analysis.Init.CPU.mSec Value: 108 Key : Analysis.Init.Elapsed.mSec Value: 24977 Key : Analysis.Memory.CommitPeak.Mb Value: 76 Key : Timeline.Process.Start.DeltaSec Value: 20214 Key : WER.OS.Branch Value: rs5_release Key : WER.OS.Timestamp Value: 2018-09-14T14:34:00Z Key : WER.OS.Version Value: 10.0.17763.1 Key : WER.Process.Version Value: 4.4.0.0 FILE_IN_CAB: mongod.2022-09-27T10-11-41.mdmp NTGLOBALFLAG: 0 CONTEXT: (.ecxr) rax=000002111dab6140 rbx=0000000000000001 rcx=000002111dab6150 rdx=000002111dab6150 rsi=00000037616fe810 rdi=00000000ffffffff rip=00007ff80f929319 rsp=00000037616fdca0 rbp=00000037616fe020 r8=00007ff81323803d r9=00007ff7ee5d4160 r10=00007ff80f55b5c6 r11=0000000000000000 r12=0000000000000000 r13=00000037616fe9d0 r14=00000037616fe1d0 r15=00000037616fe200 iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202 KERNELBASE!RaiseException+0x69: 00007ff8`0f929319 0f1f440000 nop dword ptr [rax+rax] Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00007ff80f929319 (KERNELBASE!RaiseException+0x0000000000000069) ExceptionCode: e0000001 ExceptionFlags: 00000001 NumberParameters: 0 PROCESS_NAME: mongod.exe ERROR_CODE: (NTSTATUS) 0xe0000001 - <Unable to get error code text> EXCEPTION_CODE_STR: e0000001 STACK_TEXT: 00000037`616fdca0 00007ff7`edccc169 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`edf6cdfa : KERNELBASE!RaiseException+0x69 00000037`616fdd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00007ff7`edf6cdfa 00000000`e0000001 : mongod+0x141c169 SYMBOL_NAME: mongod+141c169 MODULE_NAME: mongod IMAGE_NAME: mongod.exe STACK_COMMAND: ~23s; .ecxr ; kb FAILURE_BUCKET_ID: APPLICATION_FAULT_e0000001_mongod.exe!Unknown OS_VERSION: 10.0.17763.1 BUILDLAB_STR: rs5_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 4.4.0.0 FAILURE_ID_HASH: {87ea1f7d-1c2e-882d-7844-2eb57a54811c} Followup: MachineOwner --------- 0:023> .ecxr rax=000002111dab6140 rbx=0000000000000001 rcx=000002111dab6150 rdx=000002111dab6150 rsi=00000037616fe810 rdi=00000000ffffffff rip=00007ff80f929319 rsp=00000037616fdca0 rbp=00000037616fe020 r8=00007ff81323803d r9=00007ff7ee5d4160 r10=00007ff80f55b5c6 r11=0000000000000000 r12=0000000000000000 r13=00000037616fe9d0 r14=00000037616fe1d0 r15=00000037616fe200 iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202 KERNELBASE!RaiseException+0x69: 00007ff8`0f929319 0f1f440000 nop dword ptr [rax+rax] 0:023> lmvm mongod Browse full module list start end module name 00007ff7`ec8b0000 00007ff7`eefe9000 mongod T (no symbols) Loaded symbol image file: mongod.exe Image path: E:\Program Files\MongoDB\Server\4.4\bin\mongod.exe Image name: mongod.exe Browse all global symbols functions data Timestamp: Sat Jul 25 21:14:03 2020 (5F1C4FBF) CheckSum: 00000000 ImageSize: 02739000 File version: 4.4.0.0 Product version: 4.4.0.0 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 1.0 App File date: 00000000.00000000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables: 0:023> .exr -1 ExceptionAddress: 00007ff80f929319 (KERNELBASE!RaiseException+0x0000000000000069) ExceptionCode: e0000001 ExceptionFlags: 00000001 NumberParameters: 0
- duplicates
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SERVER-54786 How to avoid this error “terminate() called. An exception is active; attempting to gather more information”?
- Closed
- is related to
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SERVER-54786 How to avoid this error “terminate() called. An exception is active; attempting to gather more information”?
- Closed