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  1. Core Server
  2. SERVER-70380

immediate exit due to unhandled exception

    • Type: Icon: Bug Bug
    • Resolution: Duplicate
    • Priority: Icon: Major - P3 Major - P3
    • None
    • Affects Version/s: 4.4.0
    • Component/s: None
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      OS: windows 2019  datacenter x64
      Mongo version: 4.4.0

      Mongo crashed because of unhandled exception and the reason is not clear from the logs.
      Also don't see much info from windbg

      Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
      Copyright (c) Microsoft Corporation. All rights reserved.
      
      
      Loading Dump File [C:\Users\Sameer\Downloads\mongod.2022-09-27T10-11-41.mdmp]
      User Mini Dump File: Only registers, stack and portions of memory are available
      
      Symbol search path is: srv*
      Executable search path is: 
      Windows 10 Version 17763 MP (16 procs) Free x64
      Product: Server, suite: TerminalServer DataCenter
      Edition build lab: 17763.1.amd64fre.rs5_release.180914-1434
      Machine Name:
      Debug session time: Tue Sep 27 15:56:42.000 2022 (UTC + 5:45)
      System Uptime: not available
      Process Uptime: 0 days 5:36:54.000
      ................................................
      This dump file has an exception of interest stored in it.
      The stored exception information can be accessed via .ecxr.
      (1530.10dc): Unknown exception - code e0000001 (first/second chance not available)
      For analysis of this file, run !analyze -v
      ntdll!NtGetContextThread+0x14:
      00007ff8`132c1764 c3              ret
      0:023> !analyze -v
      *******************************************************************************
      *                                                                             *
      *                        Exception Analysis                                   *
      *                                                                             *
      *******************************************************************************
      
      *** WARNING: Unable to verify timestamp for mongod.exe
      
      KEY_VALUES_STRING: 1
      
          Key  : Analysis.CPU.mSec
          Value: 390
      
          Key  : Analysis.DebugAnalysisManager
          Value: Create
      
          Key  : Analysis.Elapsed.mSec
          Value: 7497
      
          Key  : Analysis.IO.Other.Mb
          Value: 9
      
          Key  : Analysis.IO.Read.Mb
          Value: 0
      
          Key  : Analysis.IO.Write.Mb
          Value: 16
      
          Key  : Analysis.Init.CPU.mSec
          Value: 108
      
          Key  : Analysis.Init.Elapsed.mSec
          Value: 24977
      
          Key  : Analysis.Memory.CommitPeak.Mb
          Value: 76
      
          Key  : Timeline.Process.Start.DeltaSec
          Value: 20214
      
          Key  : WER.OS.Branch
          Value: rs5_release
      
          Key  : WER.OS.Timestamp
          Value: 2018-09-14T14:34:00Z
      
          Key  : WER.OS.Version
          Value: 10.0.17763.1
      
          Key  : WER.Process.Version
          Value: 4.4.0.0
      
      
      FILE_IN_CAB:  mongod.2022-09-27T10-11-41.mdmp
      
      NTGLOBALFLAG:  0
      
      CONTEXT:  (.ecxr)
      rax=000002111dab6140 rbx=0000000000000001 rcx=000002111dab6150
      rdx=000002111dab6150 rsi=00000037616fe810 rdi=00000000ffffffff
      rip=00007ff80f929319 rsp=00000037616fdca0 rbp=00000037616fe020
       r8=00007ff81323803d  r9=00007ff7ee5d4160 r10=00007ff80f55b5c6
      r11=0000000000000000 r12=0000000000000000 r13=00000037616fe9d0
      r14=00000037616fe1d0 r15=00000037616fe200
      iopl=0         nv up ei pl nz na pe nc
      cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
      KERNELBASE!RaiseException+0x69:
      00007ff8`0f929319 0f1f440000      nop     dword ptr [rax+rax]
      Resetting default scope
      
      EXCEPTION_RECORD:  (.exr -1)
      ExceptionAddress: 00007ff80f929319 (KERNELBASE!RaiseException+0x0000000000000069)
         ExceptionCode: e0000001
        ExceptionFlags: 00000001
      NumberParameters: 0
      
      PROCESS_NAME:  mongod.exe
      
      ERROR_CODE: (NTSTATUS) 0xe0000001 - <Unable to get error code text>
      
      EXCEPTION_CODE_STR:  e0000001
      
      STACK_TEXT:  
      00000037`616fdca0 00007ff7`edccc169     : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`edf6cdfa : KERNELBASE!RaiseException+0x69
      00000037`616fdd80 00000000`00000000     : 00000000`00000000 00000000`00000000 00007ff7`edf6cdfa 00000000`e0000001 : mongod+0x141c169
      
      
      SYMBOL_NAME:  mongod+141c169
      
      MODULE_NAME: mongod
      
      IMAGE_NAME:  mongod.exe
      
      STACK_COMMAND:  ~23s; .ecxr ; kb
      
      FAILURE_BUCKET_ID:  APPLICATION_FAULT_e0000001_mongod.exe!Unknown
      
      OS_VERSION:  10.0.17763.1
      
      BUILDLAB_STR:  rs5_release
      
      OSPLATFORM_TYPE:  x64
      
      OSNAME:  Windows 10
      
      IMAGE_VERSION:  4.4.0.0
      
      FAILURE_ID_HASH:  {87ea1f7d-1c2e-882d-7844-2eb57a54811c}
      
      Followup:     MachineOwner
      ---------
      
      0:023> .ecxr
      rax=000002111dab6140 rbx=0000000000000001 rcx=000002111dab6150
      rdx=000002111dab6150 rsi=00000037616fe810 rdi=00000000ffffffff
      rip=00007ff80f929319 rsp=00000037616fdca0 rbp=00000037616fe020
       r8=00007ff81323803d  r9=00007ff7ee5d4160 r10=00007ff80f55b5c6
      r11=0000000000000000 r12=0000000000000000 r13=00000037616fe9d0
      r14=00000037616fe1d0 r15=00000037616fe200
      iopl=0         nv up ei pl nz na pe nc
      cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
      KERNELBASE!RaiseException+0x69:
      00007ff8`0f929319 0f1f440000      nop     dword ptr [rax+rax]
      0:023> lmvm mongod
      Browse full module list
      start             end                 module name
      00007ff7`ec8b0000 00007ff7`eefe9000   mongod   T (no symbols)           
          Loaded symbol image file: mongod.exe
          Image path: E:\Program Files\MongoDB\Server\4.4\bin\mongod.exe
          Image name: mongod.exe
          Browse all global symbols  functions  data
          Timestamp:        Sat Jul 25 21:14:03 2020 (5F1C4FBF)
          CheckSum:         00000000
          ImageSize:        02739000
          File version:     4.4.0.0
          Product version:  4.4.0.0
          File flags:       0 (Mask 3F)
          File OS:          40004 NT Win32
          File type:        1.0 App
          File date:        00000000.00000000
          Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
          Information from resource tables:
      0:023> .exr -1
      ExceptionAddress: 00007ff80f929319 (KERNELBASE!RaiseException+0x0000000000000069)
         ExceptionCode: e0000001
        ExceptionFlags: 00000001
      NumberParameters: 0
      

       

        1. primary-crash-mongo.log
          18 kB
        2. mongod.2022-09-27T10-11-41.mdmp
          4.72 MB

            Assignee:
            backlog-server-triage [HELP ONLY] Backlog - Triage Team
            Reporter:
            samcot@gmail.com Sameer Kattel
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              Created:
              Updated:
              Resolved: